Aarogya Setu IVRS facility launched
By The ‘Aarogy Setu Interactive Voice Response System’ has been implemented to include citizens with feature phones and landline connections under the ambit of the ‘Aarogya Setu’ mobile application, the Union Health Ministry has said, urging people to download the application for combating COVID-19.
The ‘Aarogy Setu Interactive Voice Response System (IVRS)’ is a toll-free service, available across the country, wherein citizens can give a missed call to the number ‘1921’ and they will get a call back requesting for inputs regarding their health, the ministry said in a statement on Monday.
“The questions asked are aligned with Aarogy Setu App, and based on the responses given, citizens will also get an SMS indicating their health status and further alerts for improving their health,” it said.
The toll-free service is implemented in 11 regional languages similar to the mobile application.
The inputs provided by citizens will be made part of the Aarogy Setu database and the information will be processed to send alerts to people on the action to be taken to ensure their safety, it said.